Privacy and trust
Privacy built for operational trust
Santara is designed to help hosts understand daily operations without turning private guest and property data into a black box.
Operational AI needs clear boundaries.
Purpose-limited data
Reservation, message, property, cleaner, and calendar data should support specific host workflows.
No data sale
Host, property, reservation, and guest data is not sold.
Human review
AI outputs can be wrong, so hosts should review guest-facing messages, pricing changes, and operational decisions.
Role-aware access
Cleaner and team access should be limited to the details required for the assigned work.
Important note
This page is a product-oriented privacy summary, not a substitute for legal advice. Formal legal policies may be updated as Santara integrations and services expand.
First 25 accounts · 17 remaining
Founding operators keep every one of these. Permanently.
- $299 onboarding fee waived, in full
- First 3 months free, then your plan rate
- Price locked for 24 months — you keep founding pricing as list prices rise
- Free white-glove migration from spreadsheets, WhatsApp groups or most platforms
- Direct line to the founders and first access to everything we ship
- No annual contract, no lock-in. Leave whenever you like and take your data with you.
We’re taking 25. We’d rather have 25 operators we can obsess over than 250 we can’t.
FAQ
Common questions
What data does Santara use?
Santara may use reservation details, guest messages, property rules, calendar timing, cleaner task status, pricing context, and account preferences needed to provide the service.
Do you sell host or guest data?
No. Santara does not sell host, property, reservation, or guest data.
Can AI outputs contain mistakes?
Yes. AI-generated briefs, message drafts, pricing signals, and recommendations can be incomplete or inaccurate. Hosts should review outputs before sending messages, changing prices, or making operational decisions.
How is access controlled?
The product is designed around role-aware access, so cleaners and team members should only see the operational details needed for their work.
How do third-party integrations affect privacy?
Santara relies on third-party infrastructure — channel connectivity providers for Airbnb and Booking.com, cloud hosting, AI model providers, and payment processors. Those services may have their own privacy and security terms.
Get your next morning back.
Founding operator programme — 25 places. $299 onboarding waived, 3 months free, price locked for 24 months.