Santara

Operating philosophy

We built the system we needed, then shared it

Santara was built by operators. We manage our own portfolios, and we started every morning opening eight or nine tabs just to understand the state of the business: Airbnb, Booking.com, the calendar, the cleaning schedule, the maintenance list, and a WhatsApp thread scrolling faster than anyone could reasonably read.

How we think about the product

Collect signals

Bookings, messages, calendars, cleaner tasks, property rules and upsell context are read together, once, before anyone asks.

Explain decisions

Recommendations should show the source facts and reason, so the host can trust or reject them quickly.

Prepare the next action

The system turns insight into a message, task, report, or pricing prompt ready for host review.

Santara is built around the host's morning.

Host-approved AI

Messages, pricing actions, and operational recommendations should be reviewed before they affect a guest or listing.

Operational context first

Cleaner status, calendar gaps, guest intent, and property rules are evaluated together instead of in separate tabs.

Small teams, real leverage

Santara is shaped for independent hosts, co-hosts, and lean operators managing growing portfolios.

The team

The people behind Santara.

Hosts, operators, and engineers building the operations layer we wished we had.

Nada Fadhila Utami

Founder

Nada Fadhila Utami is an Indonesian entrepreneur, real estate developer, and hospitality operator based between Bali and Da Nang, Vietnam.

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She is the founder of Well Bali, a real estate investment, design, and development firm she launched in 2019. What began as a boutique property operation in Canggu grew into a full development platform, with Nada leading the design and delivery of more than twenty villas across Bali, concentrated in the Bingin and Uluwatu area. Well Bali became known for folding wellness and surf-lifestyle concepts into luxury villa product rather than treating them as amenities bolted on afterward.

Running that portfolio day to day is what led to her next company. Managing twenty-plus villas exposed the operational gap between owning beautiful property and running it profitably, and Nada founded Santara to close it, building a property management business shaped by an owner-operator's view of what actually breaks at scale.

She also serves as Managing Member and Board Chair of Aircierge AI, an AI operations platform for short-term rental hosts across Southeast Asia, and directs its Vietnam operations from Da Nang.

A lifelong surfer, Nada has spoken publicly about surfing as the throughline of her life and the reason she built where she did.

Phạm Phú Tài

Co-Founder, Technology

Phạm Phú Tài is a technology co-founder at Santara, where he leads how the product is shaped and how it gets built. He lives in Đà Nẵng.

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He came up through the engineering services world, at Axon Active and later Hitachi Digital Services, building systems for other companies and watching, up close, which ones earned a place in someone's routine and which became one more thing to manage. Over dozens of products since, the question he keeps returning to is not what a system can do, but what it can take off someone's plate.

Design, to him, is the work of deciding — talking to the people who will actually use the thing until the real problem separates itself from the one they first described, then cutting everything that does not earn its place. Most of the value, he argues, is in what gets left out. He holds a particular view about the result: the best software is invisible. Someone wakes up, the day is already sorted, and nobody spares a thought for the thing that sorted it. Software that demands attention, however elegant, has already failed part of its job.

Leading a technical team, in his framing, is mostly about protecting that standard when it would be easier not to. A feature people rely on daily is a promise — it has to work on the morning nobody is watching it. That means clear boundaries, honest scope, and the discipline to say no to work that would be impressive but unearned.

At Santara he applies this to short-term rental operators, people who lose their mornings not to hard problems but to coordination. The company replaces four apps and a lost hour with one brief before the day begins, and the team runs eleven villas of their own, so most of what they solve are problems they had first.

William Skelley

Chairman of the Board of Advisors

William Skelley is an entrepreneur and investor whose career has centered on real estate, technology, and the places where the two meet.

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He began in real estate development and spent his early career at large institutions, including Bain Capital, General Electric, and Olympus, where he worked in Tokyo as part of a group advising the board of directors. That mix of private equity, industrial operating scale, and cross-border governance gave him an early view of how large organizations actually make capital decisions.

He went on to attend Harvard Business School's OPM program, where he connected with the network around Clayton Christensen and joined Rose Park Advisors, the investment firm Christensen founded to apply his theory of disruptive innovation to public and private markets.

Working alongside Christensen was the formative chapter of Skelley's career. He worked directly on the portfolio and on sourcing, helping identify and evaluate candidates for the fund's private investments, screening companies not on conventional financial metrics but against Christensen's framework: whether a business was attacking an incumbent from below, serving customers the market had overlooked, and building a cost structure the incumbent could not follow. It was a discipline of pattern recognition rather than spreadsheet forecasting, and it trained Skelley to look for industries where the incumbent's greatest strength was quietly becoming its constraint. He was at the firm during the period it held Coupang, a concentrated private bet on a then-unproven Korean e-commerce company that went on to become one of the region's largest companies, worth tens of billions of dollars.

He applied that same lens to real estate, an industry that had gone largely untouched by technology, and spun out to found iFunding, one of the first real estate crowdfunding platforms in the world. iFunding opened private real estate investment to a class of investors previously shut out of it. He exited the business in 2017.

Since then, Skelley has spent his time in Southeast Asia advising early-stage founders on strategy, capital formation, and go-to-market. He currently serves as Chairman of the Board of Advisors at Santara, working with founder Nada Fadhila Utami and the board as the company builds a property management platform out of an owner-operator's playbook. He lives in Southeast Asia.

First 25 accounts · 17 remaining

Founding operators keep every one of these. Permanently.

  • $299 onboarding fee waived, in full
  • First 3 months free, then your plan rate
  • Price locked for 24 months — you keep founding pricing as list prices rise
  • Free white-glove migration from spreadsheets, WhatsApp groups or most platforms
  • Direct line to the founders and first access to everything we ship
  • No annual contract, no lock-in. Leave whenever you like and take your data with you.
Claim a Founding Place

We’re taking 25. We’d rather have 25 operators we can obsess over than 250 we can’t.

FAQ

Common questions

Who is Santara for?

Santara is for independent hosts, co-hosts, and small property managers who want more operational leverage without hiring a larger back-office team.

What makes Santara different from another dashboard?

Santara is designed to prepare the next action, not just display more data. It combines bookings, messages, cleaner timing, guest intent, property rules, and upsell context into a daily operating flow.

Does Santara act automatically?

The product is designed around host review. AI can prepare briefs, messages, and recommendations, but guest-facing or upsell-impacting actions should be approved by the host.

Why does explainability matter?

Hosts need to know why a recommendation exists. Santara aims to show the source facts, constraints, and decision reason behind operational and upsell prompts.

Important notice

AirCierge AI, LLC provides software, automation tools, and AI-assisted operational insights for informational and business support purposes only. AI-generated outputs may contain inaccuracies and are not a substitute for professional judgment, legal advice, or independent verification. Users are solely responsible for reviewing and acting on information provided through the platform.

Get your next morning back.

Founding operator programme — 25 places. $299 onboarding waived, 3 months free, price locked for 24 months.