Guest messaging

Drafted in your voice. Sent by you.

Replies prepared across every channel from the booking's own facts, waiting for a yes.

Needs attention

Emma Chen

Airbnb · 3 nights · 14:00

Guest asked

Hi! Are dogs allowed? We have a small one travelling with us.

Your draft

Hi Emma — yes, one small dog is fine at Villa Serena. There is a $25 pet fee added on arrival, and we ask that pets stay off the furniture. I'll leave a bowl and a blanket out for you.

nothing sends until you approveApprove

Sarah Mitchell

Booking.com · 5 nights · honeymoon

Guest asked

Could we get a crib for the room? Arriving around 3pm.

Your draft

Hi Sarah — a crib is set up before you arrive, no charge. Ana will have the room ready by 14:00, so 3pm works well.

nothing sends until you approveApprove

David Park

Airbnb · 4 nights · 12:00

Guest asked

Is there somewhere to leave bags after checkout? Our flight is late.

Your draft

Hi David — of course. Leave them with Ana at reception and she'll keep them until 18:00. No charge.

nothing sends until you approveApprove

Drafts

Emma Chen

Channels: Airbnb
3 nights: 14:00

nothing sends until you approve

drafted in your voice
nothing sends until you approve

9:30pm

Writing the same check-in directions for the fourth time this week.

The fourth one is never better than the first. It is just later.

What it reads

The thread

What the guest asked, in the channel they asked it in.

The booking

Arrival time, nights, party, and anything already promised for this stay.

How you write

Your previous replies, so the draft sounds like your property and not like software.

What stops happening

Writing the same answer again

The recurring questions arrive already drafted.

Replying without the booking open

The facts are attached to the draft you are approving.

Channel-hopping

Airbnb and Booking.com threads sit in one place.

Nothing sends until you say so

Approval is the default and it stays the default until you change it. You can let it run once you trust it — that is a decision you make deliberately, per account, not something that happens gradually because the drafts got good.

Related workflows

Guest intelligence

The context each draft is built from.

Upsell opportunities

Offers drafted the same way, approved the same way.

The Morning Brief

See the drafts waiting, at 6am, with everything else.

First 25 accounts · 17 remaining

Founding operators keep every one of these. Permanently.

$299 onboarding fee waived, in full
First 3 months free, then your plan rate
Price locked for 24 months — you keep founding pricing as list prices rise
Free white-glove migration from spreadsheets, WhatsApp groups or most platforms
Direct line to the founders and first access to everything we ship
No annual contract, no lock-in. Leave whenever you like and take your data with you.

Claim a Founding Place →

We’re taking 25. We’d rather have 25 operators we can obsess over than 250 we can’t.

FAQ

Common questions

Does Santara send guest messages on its own?

No. Approval is the default. Nothing sends until you say so.

Can I turn approval off?

Yes, once you trust it — deliberately, per account. It never happens gradually because the drafts got good.

Which channels does it cover?

Airbnb and Booking.com threads, in one place.

Will the replies sound like me?

They are drafted from your previous replies, so they read like your property rather than like software. You can edit any draft before it goes.

Get your next morning back.

Founding operator programme — 25 places. $299 onboarding waived, 3 months free, price locked for 24 months.

Claim a Founding Place →or see a sample Morning Brief first