James & partner
Villa Serena · Airbnb · 3 nights · honeymoon · crib needed · 14:00 · Arrivals
For Airbnb hosts
Two to ten listings, no coordinator, and a morning that starts with checking whether anything went wrong overnight.
Today
Villa Serena · Airbnb · 3 nights · honeymoon · crib needed · 14:00 · Arrivals
Casa Bella · Booking.com · 5 nights · requested Early check-in · 15:00 · Arrivals
Ocean View — Room 1 · Airbnb · 4 nights · 11:00 · Departures
Villa Serena · Airbnb · 3 nights · pet on stay · 16:00 · Arrivals
Casa Bella — Room 1 · Booking.com · 6 nights · 10:00 · Departures
You run a handful of listings well enough that they stay busy, which is exactly why the admin has stopped fitting into the edges of the day. There is no one to delegate to and not enough chaos to justify hiring. That gap is the whole problem.
6:15am
Checking whether the cleaner confirmed yesterday's turnover.
7:40am
Working out who arrives today, across two channels.
9:05am
Finding out from the guest that the aircon failed.
All day
Answering the same three questions in two different inboxes.
The brief arrives at 6am having already looked. You read instead of assembling.
Jobs arrive on WhatsApp. Nobody learns a new app, including you.
Drafted in your voice from the booking, sent only when you approve.
At six properties, the alternative is a part-time coordinator who works one time zone and takes leave.
An ops coordinator
$250 – $400
/ mo
Santara
$174
/ mo · 6
Coordinator cost reflects typical operations staff in Bali and central Vietnam, August 2026. Santara figure is the current plan at this property count.
First 25 accounts · 17 remaining
We’re taking 25. We’d rather have 25 operators we can obsess over than 250 we can’t.
FAQ
No. The plan starts at three doors, and the morning problem does not scale with size — it starts the moment there is more than one calendar.
Only if you want to. We connect to Airbnb and Booking.com directly, and founding operators get free white-glove migration from spreadsheets or WhatsApp groups.
Read one screen and approve what needs approving.
No annual contract and no lock-in. Leave any month and take your data with you.
Founding operator programme — 25 places. $299 onboarding waived, 3 months free, price locked for 24 months.